Privacy Policy
Last updated: 30 July 2026
Nice Lady (“Nice Lady”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information when you:
Visit niceladykw.com;
Browse or purchase our products;
Contact us through our website, email, or WhatsApp;
Subscribe to marketing communications; or
Interact with our advertisements on Facebook, Instagram, or other platforms.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information you provide when placing an order
When you place an order, we may collect:
Your full name;
Email address;
Mobile or WhatsApp number;
Shipping and delivery address;
Products ordered;
Order value;
Delivery instructions;
Order number;
Cash-on-delivery status; and
Details relating to returns, exchanges, or refunds.
Nice Lady currently accepts cash on delivery. We do not collect or store credit-card, debit-card, or K-Net numbers through our website.
Customer support information
When you contact us through our contact form, email, WhatsApp, or social-media accounts, we may collect:
Your name;
Email address or telephone number;
Order information;
Messages and attachments you send;
Product enquiries;
Complaints or feedback; and
Any other information you voluntarily provide.
Device and website usage information
When you visit our website, certain information may be collected automatically, including:
IP address;
Browser type and version;
Device type and operating system;
Approximate location based on your IP address;
Date and time of access;
Pages and products viewed;
Search terms;
Referring website or advertisement;
Shopping-cart activity;
Clicks and interactions; and
Cookie or advertising identifiers.
We use this information to operate the website, understand customer behaviour, improve performance, detect technical problems, and measure advertising effectiveness.
Marketing and advertising information
When you interact with our advertisements, emails, WhatsApp messages, Facebook page, or Instagram account, we may receive information such as:
The advertisement or campaign you interacted with;
Whether you visited the website after seeing an advertisement;
Products viewed or added to your cart;
Whether an order was completed;
Your marketing preferences; and
Information provided by advertising and analytics platforms.
2. How We Use Your Information
We may use personal information to:
Receive, confirm, and process your order;
Arrange delivery through a third-party courier;
Contact you regarding your order or delivery;
Provide order confirmations and status updates;
Verify information submitted at checkout;
Manage returns, exchanges, and customer complaints;
Respond to product, sizing, wholesale, or general enquiries;
Operate and improve the website;
Maintain shopping-cart and website functionality;
Analyse website traffic and customer behaviour;
Measure the performance of advertisements;
Send promotional emails or WhatsApp messages where permitted;
Prevent fraud, abuse, and unauthorised activity;
Maintain business, accounting, and transaction records;
Enforce our terms and policies; and
Comply with applicable legal or regulatory obligations.
We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.
3. Basis for Processing Information
Depending on the circumstances, we process personal information on one or more of the following grounds:
You have provided your consent;
Processing is necessary to receive and fulfil your order;
Processing is necessary to respond to your request;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect the website, our customers, or our legal rights; or
Processing supports our legitimate business interests where those interests do not override your rights and where permitted by applicable law.
You may withdraw your consent for optional processing, including direct marketing, at any time.
Withdrawing consent does not affect processing that took place before the withdrawal or information we must retain for legal, accounting, or transaction-record purposes.
4. Cash on Delivery
Nice Lady currently accepts cash on delivery.
We may record:
The amount payable;
Whether payment was successfully collected;
The date of payment;
Failed or refused deliveries; and
Information necessary to reconcile payments with our courier.
We do not request or store payment-card numbers for cash-on-delivery orders.
Our courier may separately maintain payment and delivery records in accordance with its own legal and operational obligations.
5. Sharing Personal Information
We do not sell or rent customers’ personal information.
We may share limited personal information with service providers where necessary to operate our business.
Courier and delivery providers
We may provide the courier with:
Customer name;
Mobile number;
Delivery address;
Order number;
Amount payable;
Delivery instructions; and
Information necessary to complete or reschedule delivery.
Couriers should use this information only for order delivery, payment collection, delivery support, and related legal or operational requirements.
Website, hosting, and database providers
Our website and custom admin panel rely on technical service providers for functions such as:
Website hosting;
Cloud infrastructure;
Database storage;
Image and file storage;
Email delivery;
Website security;
Error monitoring; and
System maintenance.
These providers may process limited information on our behalf to provide their services.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics may collect device, browser, approximate location, website activity, and cookie-related information.
We use this information to understand traffic, improve website performance, and identify which pages or products are useful to customers.
Meta Pixel and Instagram or Facebook advertising
We may use Meta Pixel and related Meta advertising tools to:
Measure advertisement performance;
Understand actions taken after viewing an advertisement;
Create advertising audiences;
Display advertisements that may be more relevant; and
Measure purchases or other website events.
Meta may receive cookie identifiers, device information, and information about interactions with our website. Meta processes information in accordance with its own privacy terms.
When you contact us through WhatsApp or agree to receive WhatsApp updates, your messages and contact information are also processed through WhatsApp and its associated service infrastructure.
You should avoid sending sensitive personal information through WhatsApp unless it is necessary for your enquiry.
Email and marketing providers
We may use email or messaging providers to send:
Order confirmations;
Delivery updates;
Customer support responses;
Product announcements;
Offers; and
Marketing messages.
Legal and regulatory disclosures
We may disclose information when reasonably necessary to:
Comply with applicable laws or regulations;
Respond to a valid government, regulatory, or court request;
Investigate suspected fraud or illegal activity;
Protect the safety and rights of our customers or business; or
Establish, exercise, or defend legal claims.
6. Cookies and Similar Technologies
Cookies are small files placed on your browser or device. We use cookies and similar technologies to operate the website and understand how it is used.
Necessary cookies
Necessary cookies support functions such as:
Shopping-cart operation;
Checkout processing;
Website security;
Session management;
Language or display preferences; and
Preventing fraudulent or unauthorised activity.
These cookies are required for important website features to function.
Analytics cookies
Analytics cookies help us understand:
How many people visit the website;
Which pages or products are viewed;
How visitors navigate the website;
Whether technical problems occur; and
How website performance can be improved.
Google Analytics may place or access analytics cookies.
Advertising cookies
Advertising cookies and pixels may be used to:
Measure advertising campaigns;
Understand whether advertisements lead to website visits or orders;
Build advertising audiences; and
Display more relevant advertisements.
Meta Pixel and related Facebook or Instagram advertising technologies may use these cookies.
Managing cookies
You can manage or delete cookies through your browser settings.
Where required, our cookie-preference tool allows you to accept, reject, or manage non-essential cookies. Rejecting analytics or advertising cookies should not prevent basic website functions, although some personalised features may be affected.
You may change or withdraw your cookie preferences at any time through the cookie settings option available on the website.
7. Marketing Communications
We may send marketing communications by email or WhatsApp only where permitted and based on the preferences you provide.
Marketing messages may include:
New product announcements;
Discount offers;
Restock notifications;
Seasonal campaigns; and
Other Nice Lady news.
You can unsubscribe from email marketing using the unsubscribe option included in the message.
For WhatsApp marketing, you may reply with “STOP”, “UNSUBSCRIBE” or a similar request. You may also contact us directly and request removal from our marketing list.
Even after you unsubscribe from marketing, we may still send messages required to process an existing order, delivery, return, or customer-service request.
8. International Data Transfers
Some service providers used by Nice Lady, including analytics, advertising, hosting, cloud, email, and WhatsApp providers, may process or store information outside Kuwait.
Where personal information is transferred outside Kuwait, we take reasonable steps to use providers that maintain appropriate privacy and security safeguards and to handle such transfers in accordance with applicable requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, and operational requirements.
Our intended retention periods are:
Information Intended retention
Order, delivery, and cash-on-delivery records Up to five years after order completion, or longer where legally required
Customer-service enquiries and complaints Up to two years after the enquiry is resolved
Return and exchange records Up to five years after resolution
Marketing contact information Until you unsubscribe or withdraw consent
Marketing opt-out record As long as necessary to ensure you are not contacted again
Website analytics information According to the configured analytics retention period, generally up to 14 months
Security and technical logs Normally up to 12 months, unless required for an investigation
Cookies Until their stated expiry or until deleted through your browser or cookie settings
Information may be retained for longer where reasonably necessary for a legal claim, fraud investigation, regulatory request, or other legal obligation.
Nice Lady should configure its backend, analytics account, and internal processes to follow these retention periods before publishing this section.
10. Your Privacy Rights
Subject to applicable law and any necessary identity verification, you may request to:
Know what personal information we hold about you;
Receive access to your personal information;
Correct inaccurate or incomplete information;
Update outdated information;
Withdraw consent;
Object to or restrict certain processing;
Stop receiving marketing communications;
Request deletion of information that is no longer required;
Request information about parties with whom your data has been shared; and
Submit a privacy complaint.
Some information may not be deleted immediately where we must retain it for completed transactions, accounting records, dispute resolution, fraud prevention, or legal compliance.
To submit a privacy request, contact us using the details in the Contact Us section.
We may request information to confirm your identity before completing a request.
11. Children’s Privacy
Our website is not intended for children under 18 to place orders independently.
We do not knowingly collect personal information directly from children under 18 without the involvement or consent of a parent or legal guardian.
A parent or guardian who believes that a child has provided personal information without appropriate permission should contact us so that the information can be reviewed and, where appropriate, deleted.
12. Information Security
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access;
Accidental loss;
Improper disclosure;
Alteration;
Misuse; and
Destruction.
Measures may include encrypted website connections, restricted admin access, access controls, secure authentication, database protections, backups, and monitoring.
However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their devices and avoid sharing order details or verification information with unauthorised persons.
Where a personal data incident occurs, we will investigate and provide notifications where required by applicable law.
13. Third-Party Websites and Services
Our website may contain links to Instagram, Facebook, WhatsApp, or other third-party websites.
Nice Lady does not control the privacy or security practices of these third parties. Customers should review the relevant third party’s privacy policy before providing information through its service.
14. Changes to This Privacy Policy
We may update this Privacy Policy when:
Our website features change;
New service providers are introduced;
Payment or delivery methods change;
Our marketing practices change; or
Legal or regulatory requirements change.
The revised policy will be posted on this page with an updated revision date.
Where a change materially affects how we use personal information, we will provide additional notice where reasonably required.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Business/registered name: Nice Lady
Trading name: Nice Lady
Website: niceladykw.com
Privacy email: support@niceladykw.com
WhatsApp: +965 5661 7692
Business address: Mubarakiya — Behind Exch. Market A Al Mailem Bldg, Shop No. 12, Ground Floor, Kuwait City
You may also submit a request through the Contact Us page on our website.