Shipping

Last updated: 11 August 2026

This Shipping & Delivery Policy explains how Nice Lady Kuwait processes, ships, and delivers orders placed through niceladykw.com.

1. When will my order be processed?

Orders are normally processed within 1–2 business days after order confirmation.

Our business days are Sunday through Thursday, excluding Fridays, Saturdays, Kuwait public holidays, and any officially announced closures.

Processing time is separate from delivery time. Orders placed during promotions, holidays, or periods of unusually high demand may require additional processing time.

All times stated in this policy are based on Kuwait local time (GMT+3).

2. Delivery within Kuwait

Standard delivery within Kuwait normally takes approximately 2–4 business days after the order has been processed.

Delivery estimates may vary depending on the delivery area, order volume, courier availability, public holidays, weather conditions, or circumstances outside our reasonable control.

3. Kuwait delivery charges

Standard delivery within Kuwait costs KD 2.000.

Free standard delivery is available for qualifying Kuwait orders with a subtotal of KD 20.000 or more after applying discounts.

The applicable delivery charge will be clearly displayed during checkout before the order is confirmed.

4. GCC and international delivery

GCC and international orders normally take approximately 7–14 business days after dispatch.

Actual delivery time depends on the destination, courier service, customs clearance, public holidays, and local delivery arrangements.

International shipping charges are calculated during checkout based on the destination, package weight, and package dimensions. If delivery is unavailable for a selected country or address, the customer will be notified before shipment.

5. Customs duties and import taxes

Orders shipped outside Kuwait may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping charge unless expressly stated during checkout. The recipient is responsible for paying all applicable customs duties, taxes, and clearance fees.

The customer is also responsible for ensuring that the ordered products may be legally imported into the destination country and for complying with local customs requirements.

Nice Lady Kuwait is not responsible for delays, rejected shipments, additional charges, or confiscation caused by customs authorities or the recipient’s failure to comply with applicable import requirements.

We recommend contacting your local customs authority before ordering if you require further information.

6. How can I track my order?

After placing an order, the customer will receive an order number.

The order can be tracked through the “Track Order” page on niceladykw.com using:

Where courier tracking is available, tracking information may also be sent by email or provided by our customer-care team after dispatch.

Please allow some time for courier tracking information to become active after the shipment has been collected.

7. Correct delivery information

Customers must provide a complete and accurate delivery address, including the area, block, street, building or house number, floor, apartment number, governorate, and a reachable telephone number.

Nice Lady Kuwait is not responsible for delays, failed deliveries, or additional charges resulting from incomplete or incorrect customer information.

8. Can I change my delivery address?

Contact us as soon as possible if you need to correct or change your delivery address.

We may be able to update the address if the order has not yet been processed or dispatched. Once an order has been handed to the courier, changing or redirecting the delivery address may not be possible.

Additional delivery or redirection charges may apply.

9. Delivery attempts and redelivery

The courier may contact the recipient by telephone to arrange or complete delivery.

Customers must ensure that the provided telephone number is correct and that someone is available to receive the order.

If delivery is unsuccessful because the recipient is unavailable, cannot be contacted, refuses delivery, or provided an incorrect address, the parcel may be returned to us.

Regular shipping charges and any courier return charges may apply before the order can be sent again.

Original shipping charges are non-refundable when delivery fails due to incorrect customer information, refusal, or repeated unavailability.

10. Delayed or missing parcels

Delivery dates are estimates and are not guaranteed. Delays may occur due to courier operations, customs clearance, public holidays, weather, security restrictions, or other circumstances outside our reasonable control.

If your Kuwait order has not arrived within 7 business days of confirmation, or your international order has not arrived within 14 business days after dispatch, please contact us through our Contact page or WhatsApp.

Provide your order number and the email address used during checkout so that our team can investigate the shipment.

11. Missing items

If an item is missing from your parcel, please contact us within 48 hours of delivery.

Include:

Our customer-care team will investigate and respond as soon as reasonably possible.

12. Incorrect items

If you receive an item different from the product stated in your order confirmation, please contact us within 48 hours of delivery.

Do not use, wash, alter, or remove the item’s labels. Keep the original packaging and send clear photographs of the item, packaging, and shipping label.

If the error is confirmed, Nice Lady Kuwait will provide the appropriate resolution in accordance with our Returns Policy.

13. Damaged or defective items

Please inspect your parcel promptly after delivery.

If an item arrives damaged or defective, contact us within 48 hours and provide your order number, a description of the issue, and clear photographs or video showing:

Do not use, wash, repair, or alter the item before contacting us.

Claims will be assessed in accordance with our Returns Policy and applicable consumer-protection requirements.

14. Parcels damaged during delivery

If the parcel appears seriously damaged when the courier arrives, you may refuse delivery where reasonably possible and contact us immediately.

If the parcel was delivered without your presence, photograph the parcel before opening it and contact us as soon as possible.

15. Split shipments

Some orders may be delivered in more than one parcel due to item availability, warehouse location, or courier requirements.

Where an order is divided into separate shipments, we will provide available shipment information. Customers will not be charged additional shipping fees solely because Nice Lady Kuwait divided an order into multiple parcels.

16. Order changes and cancellations

Orders are processed as quickly as possible. Contact us immediately if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has been confirmed. Once an order has been processed or dispatched, it may be subject to our Returns Policy instead.

Please review the products, quantities, colours, sizes, customer information, and delivery address carefully before placing your order.

17. Returns and exchanges

Shipping-related return, exchange, and refund requests are governed by our Returns Policy.

Unless the return results from a confirmed error by Nice Lady Kuwait or a confirmed damaged or defective product, the customer may be responsible for return shipping and redelivery charges.

18. Contact us

For shipping or delivery assistance, contact Nice Lady Kuwait through:

Please include your order number when contacting us about an existing order.